The player from Germany had deposited 600 euros into his casino account, but the account was subsequently blocked, and he had not received a refund for his deposit. Despite having provided several receipts for the transaction, the casino claimed it had not received the funds. The complaint was rejected due to the player's lack of response to the Complaints Team's messages and questions, which prevented any further investigation.
Spilleren fra Tyskland havde indbetalt 600 euro på sin casinokonto, men kontoen blev efterfølgende blokeret, og han havde ikke modtaget en refusion for sin indbetaling. Trods at have fremlagt flere kvitteringer for transaktionen hævdede casinoet, at det ikke havde modtaget pengene. Klagen blev afvist på grund af spillerens manglende svar på klageteamets beskeder og spørgsmål, hvilket forhindrede yderligere undersøgelse.