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I've been waiting two months to withdraw my funds. Customer service is completely unhelpful and incompetent. I have USDT that I can't withdraw, and they're not offering any solutions.

Llevo dos meses esperando el retiro de mis fondos. El servicio de atención al cliente no me ayuda en nada, son unos incompetentes. Tengo USDT que no puedo retirar y no me ofrecen ninguna solución

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Dear bele1231,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra