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Hello, I played at this casino with a no deposit bonus. I completed the 80x wagering requirement and won $3500. The page refreshed and gave me $2500, but deducted $1000 because the maximum withdrawal after completing the wagering requirement is $3000. I made one withdrawal attempt, but it was rejected. The second withdrawal was also canceled, so I entered a different bank account. I tried to withdraw again, but it's been 14 days and it's still being processed. What solution can you offer in this situation? Friends told me to post my complaint here on Casino Guru, as it helped them withdraw from Inbet Casino.

Hola jugué este casino con bono sin depósito, cumplí el roll de x80 y gane $3500, se actualizó la página y me dio $2500, me resto $1000 por que lo máximo de retiro al cumplir el roll es de $3000. Entonces retire una vez pero me rechazo en retiro, en la segunda retirada igual se canceló y ahora ingrese otra cuenta de banco, después volví a retirar pero lleva 14 días y sigue cargando, qué solución podrían dar en esta situacion. Me comentaron amigos que pusiera mi queja aquí en casino guru, pues a ellos les ha servido para poder retirar del mencionado casino Inbet.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Has the casino explained why your previous withdrawal requests were rejected? Have they provided any suggestions on how to make your withdrawal request successful?
• Have you made any deposits into this casino yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Frank44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I received my $2000, but I never received the $1500 that was taken from me. I generated that amount myself with a first deposit of $100 and then another deposit of $100 to release the bonus. Therefore, I don't think they should reduce the amount since it was money earned with my first deposit.

Hola recibí mis $2000 pero los $1500 que me quito ya no los recibí y eso lo genere yo con un depósito primero de 100 y después el otro de $100 para liberar el bono, por lo tanto no creo que me tengan que reducir el monto cuando fue dinero ganado con mi primer depósito.

Could you please forward me a screenshot of your bonus history from your casino account?

Additionally, kindly send me a link to the specific bonus you activated and played with, which led to the confiscation of the $1,500. Please also clarify whether this amount was generated with a no-deposit bonus, or with a deposit bonus you claimed after finishing the wagering requirements of the no-deposit bonus.

Dear Frank44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru