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Dear Casino Guru team,

I request your mediation in a case of account closure and balance confiscation by the Ivibet platform, which occurred now in March 2026. My account was closed under the general allegation of "fraudulent activity", without any proof or details of the alleged infraction being presented to me.

I would like to highlight the key points of my case:

Amount in dispute: The total amount wrongly withheld is R$1,603.56.

I didn't use any bonuses: I played strictly with my real deposit balance. There was no use of welcome bonuses or any other promotion that would justify withdrawal restrictions.

Games used: My activity was limited to sports betting and the Bac Bo live casino game.

Impossibility of Fraud: As Bac Bo is a live dealer game with physically generated results, there is no technical means for a player to manipulate the results.

Lack of Transparency: Ivibet confiscated my legitimate profit without specifying which rule was violated, which I consider to be an abusive practice.

In view of the above, I request that Ivibet provide concrete proof of the alleged irregularity to this mediation team or, in the absence of proof, make full payment of my balance of R$1,603.56.

Prezada equipe do Casino Guru,

Solicito a mediação de vocês em um caso de encerramento de conta e confisco de saldo pela plataforma Ivibet, ocorrido agora em março de 2026. Minha conta foi encerrada sob a alegação genérica de "atividade de fraude", sem que me fosse apresentada qualquer prova ou detalhamento da suposta infração.

Gostaria de destacar os pontos fundamentais do meu caso:

Valor em disputa: O valor total retido indevidamente é de R$ 1.603,56.

Não utilizei bônus: Joguei estritamente com saldo real de meus depósitos. Não houve uso de bônus de boas-vindas ou qualquer outra promoção que justificasse restrições de saque.

Jogos utilizados: Minha atividade limitou-se a apostas esportivas e ao jogo de cassino ao vivo Bac Bo.

Impossibilidade de Fraude: Como o Bac Bo é um jogo com crupiê ao vivo e resultados gerados fisicamente, não há qualquer meio técnico para um jogador manipular os resultados.

Falta de Transparência: A Ivibet confiscou meu lucro legítimo sem especificar qual regra foi violada, o que considero uma prática abusiva.

Diante do exposto, peço que a Ivibet apresente provas concretas da suposta irregularidade a esta equipe de mediação ou, na ausência de provas, realize o pagamento integral do meu saldo de R$ 1.603,56.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify whether you have passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• Have you filled out your casino profile using your true and complete personal information?
• Were your winnings generated solely from the Bac Bo game, or did you also win something from sports bets?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika