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Hello, 12 hours ago I made a deposit for a 40% bonus promotion, I did it through my bank Falabella, which was automatically deducted from my balance and was never reflected in my Jackpotcity casino account, and the truth is I have sent many emails for a solution and I have not received a response, I need it, I hope you can give me a solution to my problem soon, it should be noted that the same thing happened to me a while ago with Jackpotcity, and it took them too long to give me a solution, I had to go to other organizations or regulatory bodies to get them to solve it for me.

Hola, hace 12 horas realice un depósito para una promoción del 40% de bonificación, lo realice a través de mi banco Falabella, la cual se descontó automáticamente de mi saldo y jamás se reflejo en mi cuenta de casino jackpotcity, y la verdad he mandado muchos correos para que me solucionen y no me han dado respuesta, necesito ojalá me puedan dar solución pronto a mi problema, cabe señalar que me paso hace un tiempo lo mismo con jackpotcity, y se demoraron demasiado en darme solución, tuve que acudir a otros organismo o entes reguladores para que me solucionaran

Dear Jorge_luis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Dear Jorge_luis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.