JustWOW Casino - Spillerens gevinster er blevet konfiskeret.

I had my wins confiscated and they claim this is the reason.

CASINO BONUS RULES

2. All bonuses and free spins can only be received for one household, IP address, person, and a place where devices are communal f.ex universities, libraries etc. unless specified otherwise.

5. The Company reserves the right to confiscate any funds and close a Player's Account should any evidence of bonus abuse or fraud be revealed.

No idea what they even mean with this, nothing was explained.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Is there any chance that someone from your household or using the same IP also created an account at this casino?

Have you accessed your casino profile from a public computer?

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play while the bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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No one else from my household played. I played on my phone using mobile data, not Wi-Fi.

And no i did not access my account on anything else than my personal phone.

I also only played some regular slot games.

and sorry the bonus was some freespins with each deposit and there was wager for intial deposit of 5x. Winnings from freespins did not have wager on them.

Please forward me all the communication between you and the casino regarding the confiscation of your winnings at veronika.f@casino.guru. This can be emails, chat transcripts, or screenshots. Thank you for your cooperation.

Dear Ilar1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.