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This is so frustrating!!!!! I won £300 on this casino about 3 weeks ago every time i go to withdraw my money it gets cancelled and they blame it on a "technical issue" and tell me to withdraw through crypto instead of my bank. I don’t even have a crypto account!!! I screenshots of emails and i’m happy to provide them

Dear lewisere,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Have you selected the same payment method for your withdrawals as you used for depositing money into this casino?

Could you please send me a screenshot of the payment methods you see in your account available for withdrawal?

Have you tried choosing a different payment method to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No i have never had any successful withdrawals on this site, i passed the verification, yes i used the same method as i made for the deposits i have tried all methods and had no success

Could you please send me a screenshot of your withdrawal history?

Also, kindly provide me with a screenshot of the payment methods you see in your account available for withdrawals.

Thank you for your patience and cooperation.

Dear lewisere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.