KinBet Casino - Spillerens gevinster er forsinket.

Good evening, even though I have fulfilled all the requirements, the casino is not proceeding with my payment. The amount is €420! In this specific casino, I have played and lost over €700 in the past, and now that I have won, they are not giving me my winnings. Thank you.

Καλησπέρα,ενω εχω εκπλήρωση ολες τις προϋποθέσεις το casino δεν προχωράει στην πληρωμή μου.Το πόσο είναι 420 ευρώ! Στο συγκεκριμένο καζίνο εχω παίξει και εχω χάσει πανω από 700 ευρώ παλαιότερα,και τώρα που κερδισα δεν μου αποδίδει τα κέρδη μου.Ευχαριστω.

Hello christosdandikasgbh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KinBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have fulfilled all the conditions for the bonus, otherwise it could not be withdrawn. We spoke daily. They write to me that my account does not need verification.

Εχω εκπλήρωση ολες τις προϋποθέσεις για το μπόνους αλλιώς δεν θα μπορούσε να γίνει ανάληψη.Μιλαμε καθημερινά.Μου γράφουν ότι δεν χρειάζεται επαλήθευση ο λογαριασμός μου.

Hello christosdandikasgbh,

Please keep in mind that every withdrawal may take up to 14 days.

Let us know in case the money would arrive or in case it would take longer so we can intervene.

Awaiting your response.

Regards,

Nick

They paid me, thank you very much.

Με πλήρωσαν ευχαριστώ πολύ.

Dear christosdandikasgbh, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru