Lanista Casino - Spillerens konto er under efterforskning og låst.

I deposited €100 at the casino and got a 100% bonus. I only managed to play a small amount of the money I deposited, so the casino put my account under investigation and locked it while I was playing the game. I have sent several emails asking why this is happening, but I have not received an answer. I demand in the email that I get my deposit back, but I have not received an answer to this either.

Talletin kasinolle 100€ saaden 100% bonuksen. Ehdin pelata vain tallettamaani rahaa pienen summan, jolloin kasino laittoi tunnukseni tutkintaan ja lukkoon kesken pelin pelaamisen. Olen laittanut useasti sähköpostilla kyselyä, että mistä tämä johtuu, mutta en ole saanut siihen vastausta. Vaadin sähköpostissa, että saan tallettamani summan takaisin, mutta en ole saanut tähänkään vastausta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila