Legiano Casino - Spillerens udbetaling er blokeret.

Good afternoon,

I want to express my annoyance and concern regarding my recent experience on the Legiano Casino platform.

First, I have a critical problem: I tried to withdraw my money and the system wouldn't allow it, without providing a clear explanation. Furthermore, I've tried contacting support without receiving a concrete response.

In addition, my account executive or VIP manager never responds, leaving me without a direct channel for support, despite my high level of activity on the platform. For this reason, I find it necessary to escalate this case through you.

Additionally, during several sessions playing "Super Card" (Blackjack), I have observed dynamics that affect my perception of transparency. In particular, at the end of certain games, the dealer lays down between 3 and 5 cards face down and waits for a signal before continuing, which raises reasonable doubts about the system's operation.

This becomes especially relevant when considering recent results where the dealer reached 21 on multiple consecutive occasions (up to 7 times), which is, at the very least, unusual from the user's experience.

I also want to put my usage level into context: I have invested more than $30,000,000 in the platform, which positions me as a high-value customer.

Given all of the above, I request:

Full review of my account

Clear explanation about the withdrawal block

Review of the functionality of the aforementioned game

A concrete solution regarding the available funds

I await a prompt response and a solution commensurate with the situation presented.

Buenas tardes,

Quiero manifestar mi molestia y preocupación respecto a mi experiencia reciente en la plataforma Legiano Casino.

En primer lugar, tengo un problema crítico: intenté retirar mi dinero y el sistema no lo permitió, sin entregar una explicación clara. Además, he intentado contactar soporte sin obtener una respuesta concreta.

A esto se suma que mi ejecutivo o gerente VIP nunca responde, lo que me deja sin canal directo de atención, a pesar de mi nivel de actividad en la plataforma. Por esta razón me veo en la necesidad de escalar este caso a través de ustedes.

Adicionalmente, durante varias sesiones en el juego "Super Card" (Black Jack), he observado dinámicas que afectan mi percepción de transparencia. En particular, al cierre de ciertas partidas el dealer dispone entre 3 y 5 cartas boca abajo y espera una indicación antes de continuar, lo que genera dudas razonables sobre el funcionamiento del sistema.

Esto se vuelve especialmente relevante al considerar resultados recientes donde el dealer alcanzó 21 en múltiples ocasiones consecutivas (hasta 7 veces), lo que resulta, al menos, inusual desde la experiencia del usuario.

Quiero también poner en contexto mi nivel de uso: he apostado más de $30.000.000 en la plataforma, lo que me posiciona como un cliente de alto valor.

Dado todo lo anterior, solicito:

Revisión completa de mi cuenta

Explicación clara sobre el bloqueo de retiro

Revisión del funcionamiento del juego mencionado

Una solución concreta respecto a los fondos disponibles

Quedo atento a una pronta respuesta y solución a la altura de la situación planteada.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What is the current real-money balance in your casino account?
• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification at this casino?
• When was the last time you attempted to withdraw your winnings?
• Could you please provide any evidence showing potentially unfair or irregular behavior during the blackjack session? Kindly send it to veronika.f@casino.guru.

Regarding the unresponsive support, please note that this unfortunately falls outside our scope of investigation.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika