The player from the United Kingdom was frustrated with the casino's withdrawal process after raising to VIP status. Despite a completed withdrawal status confirmed by the VIP manager, he had not received the 3800€ in his bank account and was instructed to wait seven working days for resolution. The issue was resolved when the player confirmed receiving the funds shortly after raising the complaint. The Complaints Team marked the case as resolved in their system.
Spilleren fra Storbritannien var frustreret over casinoets udbetalingsproces efter at være blevet VIP-betalt. Trods en bekræftelse af VIP-managerens status som fuldført, havde han ikke modtaget de 3800 € på sin bankkonto og blev instrueret i at vente syv hverdage på en løsning. Problemet blev løst, da spilleren bekræftede modtagelsen af pengene kort efter at have indgivet klagen. Klageteamet markerede sagen som løst i deres system.