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I ask the platform that all game runs send to PDF

I've been playing at this casino for years. Unfortunately, I've always had the same results. I've never won anything here, and I no longer trust the website. I suspect the platform has sophisticated, fraudulent software.

And I offer the company that my gaming account will be locked for life without the possibility of me playing again. Reason: The platform has an intelligent software that cheats you, so you can lose every round, no matter when you play, what stake, or which provider completely wipes out the platform's entrance.

Ich bitte das Plattform, dass die alle Spiel verlaufen an PDF senden

ich habe bei das Casino seit Jahre lang gespielt. Leider immer dieselbe Ergebnisse. Ich habe nie hier was gewonnen und ich vertraue das Webseite nicht mehr. Ich bin in Verdacht, dass die Plattform Besitz eine intelligente betrügste software

und ich biete das Firma, dass mein Spiel Konto für Leben lang ohne die Möglichkeit, dass ich wieder spielen darf. Grund. Das Plattform hat eine intelligente betrügst des Software, dass man jede Spielrunde verlieren kann egal wann sie spielen was für Einsatz welche Anbieter Einfahrt das Plattform rasiert komplett

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Please note that there is a difference between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if it does, only under particular circumstances.

If you continue your activity in the casino, account closure requests might be disregarded.

If you have any evidence to support your complaint or communication that would better explain your point of view, forward it to my email at [email protected]

Please let me know how you wish to proceed regarding your complaint.

I sent the game progress by email

see if what the scammers are doing is fair

I ask the platform to block my game account for life without the possibility of me playing on the cheating website again

reason:cheating every round of the game starts

ich habe per email die spielverlaufen gesendet

sehen sie ob das fair ist was die betrüge machen

ich bitte das Platform das die mein spielkonto für lebenlang sperren ohne die möglicheit das ich wieder bei das betrügste Webseite spielen darf

grund:betrug jede spielrunde hebt an

Thanks for your reply and the information sent via email.

I understand the streak where you didn't win seems very long; however, this still doesn't allow us to draw conclusions regarding the lack of fairness of the games or any wider conspiracy against you.

• Were your attempts to close your account successful, or do you wish for our assistance in the matter?

Please let me know.

Dear elvissweet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru