LiliBet Casino NO - Spilleren oplever problemer med udbetalinger fra casinoet.

Hey, I created a user and lilibet and made a deposit of 5000 kroner, chose the sports bonus and played and won my first bet, without having to use the bonus, so I canceled the bonus I received and was going to try to verify the user while I was making a withdrawal, but suddenly I get an email from lilibet informing me that the bank I made a withdrawal for blocked my withdrawal and that Geving has been removed, and the deposit money has been returned to the account, I don't understand if I have done something wrong or what is going on but this seems very unfair

Here is what they wrote in the email:

He, jeg oprettet bruker og lilibet og gjorde innskudd på 5000 kroner, valgte sport bonusen og spilte og vant min første bet, uten og måtte trenger å bruker bonusen, så jeg kansellerete bonusen jeg mottok og skulle prøve å verifisere brukeren mens jeg gjorde uttak, men plutselig får jeg en mail av lilibet som informerer meg om at banken jeg gjorde uttak for blokkerte uttaket mitt og at Geving er fjernet, samt innskudd pengene er returnert til konto, jeg skjønner ikke om jeg har gjort noe galt eller om hva som foregår men dette virker veldig urettferdig

Her er hva de skrev på mailen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiliBet Casino. From what I gathered, your deposit was withheld by your bank and therefore didn't reach the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your bank statement or the overall list of transactions from the relevant time period? Are there any returns recorded for the amount the casino specified?
• Is your player's account verified?
• Have you made any previous successful deposits and withdrawals from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Moha00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru