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Before registering at this casino. I read about it on some forums, saw that you can play from Russia and registered. After I requested a withdrawal, I was asked to go through verification. I uploaded the documents. After that, I received an email -- In accordance with our Terms, all users are required to check the legality of opening an account on our platform in their country of residence before registering.

We have reviewed your account and have determined that it was opened in a jurisdiction outside of our license. As this is a violation of our Terms of Use, we regret to inform you that we must permanently close your account.

The money was written off from the balance, the documents were never checked. The account was not blocked.

I wrote to them by email that not a single forum says that you can't play from Russia. And their website rules don't say anything like that either. It only says that some providers are not supported in my country. They answered me by asking on which forums I saw that you can play from Russia. I provided information from two forums where there is advertising for their casino, including yours. I wrote that people from the telegram chat also play from Russia and withdraw without problems. But they didn't write to me anymore. I ask the forum administration to help me achieve justice. Thanks in advance

Прежде чем за регистрироваться в данном казино. Я почитал про него на некоторых форумах, увидел, что с России играть можно и зарегистрировался. После того как я запросил вывод средств, меня попросили пройти верификацию. Я загрузил документы. После мне пришло письмо на почту--В соответствии с нашими Условиями все пользователи обязаны перед регистрацией проверить законность открытия счета на нашей платформе в стране своего проживания.

Мы проверили вашу учётную запись и пришли к выводу, что она была открыта в юрисдикции, не подпадающей под действие нашей лицензии. Поскольку это является нарушением наших Условий использования, мы с сожалением сообщаем вам, что вынуждены закрыть вашу учётную запись без возможности восстановления.

Деньги с баланса списали, документы так и не проверили. Аккаунт не заблокировали.

Я написал им на почту, что ни на одном форуме не написано, что играть с России нельзя. И у них на сайте в правилах тоже ничего подобного нет. Только написано, что некоторые провайдеры не поддерживаются в моей стране. Они мне ответили, спросив на каких форумах я увидел, что с России играть можно. Я предоставил информацию двух форумов, где есть реклама их казино, в том числе ваш. Написал, что люди с телеграмм чата тоже играют с России и выводят без проблем. Но больше они мне не писали. Прошу администрацию форума помочь добиться справедливости. Заранее благодарен

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lolly Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify when you created your account?  
• Were there any IP blocks when you accessed the website? 
• Have you ever used a VPN or any proxy servers to alter your IP address?
• Do the documents you provided for KYC match your casino profile information?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

account created 09/10/2025, There were no IP blocks, I played calmly and did not use VPN. The documents are correct and I played on the last deposit without a bonus.

аккаунт создал 10.09.2025, Блокировок IP не было, я спокойно играл и не использовал VPN. Документы соответствуют и на последний депозит играл без бонуса.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, tashkent!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Lolly Bet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yesterday, a friend of mine from Russia withdrew money without any problems. And I know many people from Russia play and withdraw money.

Вчера моему знакомому из России вывели деньги без проблем. И я знаю, что многие из России играют и выводят.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

tashkent, unfortunately, the casino has not provided any further response. Therefore, I must close this complaint as unresolved. There is an option for you to lodge a complaint to the regulator via the Anjouan Authority badge on the casino page: https://verification.anjouangamingboard.org/validate?domain=lolly-bet.com&seal_id=e0de22a71bb2d4cc4c59666ec692d67fc1f3203fc9079a87fcac61215e0b8c819519350205aefdeece5c49ac5575d03f&stamp=8742f46705d7e21a8b47e552751f68d1

Please, let me know if the authority responds to you or if you funds will be paid out to my e-mail: pavel.k@casino.guru.

I am sorry I could not be more of help.

Respectfully,

Pavel K

Casino Guru