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I've been waiting for a withdrawal since August 9th. I've spoken to support, and they tell me to cancel the withdrawal and do it in smaller amounts. I also sent an email, and they tell me the same thing: that there are no problems with my account, the problem is the withdrawal gateway, but they don't give me any solution.

Desde el 9nde agosto espero un retiro, he hablado a soporte , y me dicen que cancele el retiro que lo haga en montos más pequeños , también mandé mail y me dicen lo mismo , que no hay problemas con mi cuenta , el problema es la pasarela del retiro , pero no me dan ninguna solución .

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Dear dafnne3385,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina