Mafia Casino - Spilleren hævder, at han er blevet snydt af casinoet.

Hello, I've just been scammed at Mafia Casino. I've been playing with them for quite a while. I made a €50 deposit because I had a 100% bonus. I took it and started playing, and the first money I spent was always my real money. I'm fed up with playing and it always happening like this. I lost €300 on a slot machine and decided to make a withdrawal, but they asked me to cancel my bonus first. I clicked cancel, and out of a balance of about €385, I went to cancel the €50 bonus so they would adjust my real money balance and I could withdraw the €50 I had just deposited. Suddenly, my balance was €0. It's outrageous! This is the second time this website has done this to me. They are top-notch scammers. Then I contacted their chat support, and some crook told me that canceling the bonus cancels everything. In other words, they just stole €50 from my balance plus the €300 bonus. Last time, I filed several complaints, and suddenly, as if by magic, everything was back. The balance of another account, around 400 euros, appeared. They are scammers on this website. I hope no one uses this slots site. I plan to take legal action and file a theft report. For now, I will post these complaints to try to prevent them from scamming anyone else. Don't put a single cent in your account. I hope to recover my balance in the next few days. I will keep you informed.

Hola,me acaban de hacer la siguiente jugada en mafia casino,llevo bastante tiempo jugando con ellos,he hecho un ingreso de 50 por qué tenía un bono de 100%,lo cojo y empiezo a jugar, siempre el primer dinero que se gasta es el saldo real,estoy arto de jugar y siempre es asi,me todas 300 euso en una slots y decido hacer un reintegro y me piden que para hacerlo cancele mi bono,le doy a cancelar y de unos 385 euros voy a cancelar los 50 del bono para que me ajusten el saldo real y sacar mis 50 que acababa de ingresar y de repente se queda el saldo 0 euros,de vergüenza,es la segunda vez que está web me hace eso,son unos estafadores de primera categoría,de repente hablo con el chat y me dice un sinvergüenza que al cancelar el bono se cancela todo,es decir me acaban de robar 50 euros de mi saldo más los 300 de premio,la otra vez les puse varias reclamaciones y de repente por arte de magia aparecio el saldo de otros alrededor de 400 euros,son unos estafadores en esta web,espero que nadie use está página de slots,pienso tomar medidas legales y poner una denuncia por robo,de momento pondré estás reclamaciónes para intentar que no estafen a nadie más,no metáis ni un céntimo,espero en los próximos días recuperar mi saldo,hos tendré informados.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear abarba10,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with Mafia Casino. To better understand your situation, could you please clarify the following:

• Did you start playing with the bonus funds before you cancelled the bonus?
• Do I understand correctly that you’ve experienced the same situation with this casino in the past? If so, could you explain why you decided to cancel the bonus this time, knowing how it might turn out?
• Did you cancel the bonus yourself through your account, and did you see any pop-up warning stating that cancelling the bonus would result in losing your entire balance?

I hope we’ll be able to assist you in resolving this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hi Petra, as I've done so many times before when playing with them and other slot sites, I won €50 in cash and received a €50 bonus. Almost immediately after starting to play, with the first €10 wagered, I won €300. So, as I've done so many times before, I went to withdrawals and found a link that said to cancel the current bonus first, meaning I had to forfeit the €50 100% bonus. To my surprise, with a balance of €383, my account was empty and I couldn't do anything. They've kept my entire real money balance, including the €50 I just deposited. That's stealing at least my €50 balance. I don't understand anything. The same thing happened to me once before with this site, with a very similar amount, and after a week, as if by magic, they returned my balance. I await your response. Best regards.

Hola petra,cómo tantas veces que he jugado con ellos y otras web de slots hice 50 de efectivo y me dieron 50 de bono, prácticamente nada más empezar a jugar con los primeros 10 euros jugados me tocaron 300,con lo cual decidí como he hecho tantas veces it a reintegros y me ponía un enlace que para hacer el reintegro cancele primero el bono actual,es decir renunciar a los 50 euros de bono de 100%,cual es mi sorpresa que con un saldo de 383 euros la cuanta se queda a 0 sin poder hacer nada,se han quedado todo mi saldo real incluido los 50 euros que acaba de ingresar de mi cuenta,eso es robar al menos mis 50 euros de saldo,no entiendo nada,con esta web me paso una vez ya la misma situación en una cantidad muy parecida y después de una semana por arte de magia me devolvieron el saldo, espero su respuesta,un saludo

Thank you for your reply and for providing the previous details, abarba10.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

This is a screenshot showing the date and time of the bonus they took from me. As you can see, the total balance appears as a bonus. I made a €50 cash deposit, and the entire amount appears as a bonus in the registration, which seems like a scam to me. It's the only trace they leave in their history of received bonuses. They make sure on the website not to leave much of a record, which I understand is their way of deceiving users. There's nothing else in my profile that can prove my balance has vanished. As I said, they've got it all figured out. When you try to withdraw, they give you a link to first cancel the €50 bonus received in order to withdraw the €350 or so, which I understand is real money. You simply click "accept," and they wipe out the €383 without further ado. Then, in their chat, nobody knows anything, and they act all friendly, saying the bonus appears on their end. This is their modus operandi for scamming their users. I hope that at least my case serves as a warning to others. This website is dedicated to stealing money outright, and I repeat, this is the second time they've done it to me in the same way. The other time, I don't know why, but suddenly one day, out of nowhere, my balance of around 400 reappeared. It smells like a scam website to me. I await your response. Regards.

Está es la captura de pantalla del día y la hora del bono que me ha quitado,como puedes ver aparece el saldo total en bono,hice un ingreso de 50 euros en efectivo y en el registro aparece totalmente la cantidad en bono,lo cual me parece un engaño,es el único rastro que dejan en una historial que tienen de los bonos recibidos,se aseguran en la web de no dejar mucho rastro de su manera entiendo yo de engañar a los usuarios,no hay nada más en mi perfil que pueda demostrar que se ha esfumado mi saldo,como te dije lo tienen bien estudiado,a la hora de hacer el reintegro te dicen en un enlace que primero canceles el bono recibido de 50 euros para hacer reintegro de los 350 más o menos que entiendo yo es saldo real y le das un simple clic de aceptar y me limpian los 383 euros sin más y ya en su chat nadie sabe nada y se hacen los simpáticos diciendo que les aparece el bono, total tienen ese modus operandi de estafar a sus usuarios,espero que por lo menos mi caso sea para que nadie caiga en esta web que se dedica a robar dinero sin más y repito es la segunda vez que me lo hacen de la misma manera,la otra ocasión no me digas por qué de repente un día por arte de magia me volvió a aparecer el saldo de alrededor de 400 sin más,me huele a web estafa, espero su respuesta,un saludo

Thank you for the update. I’m very sorry, but you haven’t yet answered my previous question, which is essential for us to proceed.

Could you please let me know whether you have had any communication with the casino that might help us assess the case more thoroughly? This may include screenshots, emails, or chat transcripts.

Thank you in advance.

As I've been saying, this website has a plan to scam you. They laugh at you in the chat and steal your money as if by magic, and of course, as you know, they make sure to leave no trace. But don't worry, I can't do more through this channel, as far as I can see. I'm already in contact with the government's gambling regulation department and I'm going to file a complaint so they at least send an inspector. I'm also in contact with another agency to claim my money back. Thank you very much for your interest. Best regards.

Como te vengo diciendo esta web tiene su plan de estafar,se ríe de ti por el chat y te roban el dinero por arte de magia y por supuesto como bien sabes se aseguran de no dejar rastro,pero no te preocupes no puedo hacer más por este medio por lo que veo,ya estoy en contacto con ordenación del juego del gobierno y les voy a poner una reclamación para por lo menos les manden una inspección,ya estoy en contacto con otro estamento para reclamar mi dinero,muchas gracias por tu interés mostrado,un saludo

I’m very sorry, but I cannot postpone your case if I do not have the required communication. Please check my previous reply and try to assist. All the details I asked for are essential if we are to proceed with your case and assist you further.

Thank you in advance.

Dear abarba10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru