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Subject: Problem with withdrawal at Magic Win Casino

News:

Dear Casino Guru Team,

I am contacting you because I am having problems with a withdrawal at Magic Win Casino.

Seventeen days ago, I made a deposit there and won €150. I then requested a withdrawal. According to the confirmation from the casino, the withdrawal should be processed within two to four days.

After this deadline passed, I contacted customer support. They told me that withdrawals could now take 7 to 21 days. They couldn't or wouldn't give me a specific reason for the delay. Instead, when I asked, I only received general answers like "the payout will be processed soon" or "it won't be long now."

My verification is fully complete, and according to the website, the casino advertises that withdrawals typically take 2 to 4 days. So far, 17 days have passed, and I still haven't received my money.

I therefore kindly request your support in this case.

Thank you in advance for your help!

Sincerely, Angelo M.

Betreff: Problem mit Auszahlung bei Magic Win Casino

Nachricht:

Sehr geehrtes Casino Guru Team,

ich wende mich an Sie, da ich Probleme mit einer Auszahlung bei Magic Win Casino habe.

Vor 17 Tagen habe ich dort eine Einzahlung vorgenommen und 150 € gewonnen. Anschließend habe ich den Betrag zur Auszahlung beantragt. Laut der Bestätigung vom Casino sollte die Auszahlung innerhalb von 2 bis 4 Tagen erfolgen.

Nachdem diese Frist verstrichen war, kontaktierte ich den Kundensupport. Dort wurde mir mitgeteilt, dass Auszahlungen nun 7 bis 21 Tage dauern könnten. Einen konkreten Grund für die Verzögerung konnte oder wollte man mir nicht nennen. Stattdessen erhalte ich auf Nachfrage immer nur allgemeine Antworten wie "die Auszahlung erfolgt bald" oder "es dauert nicht mehr lange".

Meine Verifizierung ist vollständig abgeschlossen und laut den Angaben auf der Webseite wirbt das Casino damit, Auszahlungen üblicherweise in 2 bis 4 Tagen abzuwickeln. Bisher sind 17 Tage vergangen und ich habe mein Geld noch immer nicht erhalten.

Ich bitte Sie daher herzlich um Unterstützung bei diesem Fall.

Vielen Dank im Voraus für Ihre Hilfe!

Mit freundlichen Grüßen, Angelo M.

Dear aglmntrn,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Dear Veronika,

Thank you for your feedback and support in this matter.

I have sent the screenshot of my withdrawal request to the specified email address as requested sent.

Please let me know if you require any further information or documents.

I very much hope for a positive development and thank you again for your help!

Best regards

algmtrn

Liebe Veronika,

vielen Dank für Ihre Rückmeldung und Ihre Unterstützung in dieser Angelegenheit.

Ich habe den Screenshot meiner Auszahlungsanfrage wie gewünscht an die angegebene E-Mail-Adresse [email protected] gesendet.

Bitte lassen Sie mich wissen, falls Sie noch weitere Informationen oder Unterlagen benötigen.

Ich hoffe sehr auf eine positive Entwicklung und danke Ihnen nochmals für Ihre Hilfe!

Beste Grüße

algmtrn

Thank you for your email.

Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.