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The incident occurred on May 8, 2026, at 8:42:06 AM, when I placed a winning €5 bet on the number 0 x 100 in the Super Stake Roulette game (transaction ID: 399142750585). Your platform's system incorrectly processed the winnings, resulting in a discrepancy of €350.00 in my real balance.

I have been complaining for 17 consecutive days without any response from them.

Los hechos se remontan al pasado 08/05/2026 a las 8:42:06, momento en el que efectué una apuesta ganadora de 5 € al número 0 x 100 en el juego Super Stake Roulette (ID de transacción: 399142750585). El sistema de su plataforma procedió a una liquidación errónea del premio, resultando en un descuadre de 350,00 euros de menos en mi saldo real.

Llevo 17 días consecutivos reclamando sin respuesta alguna por su parte.

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Dear Eva000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika