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On 19/01/26 I made a deposit as usual at 18:09:43 in the amount of 300 reais to Melbet via pix which was not credited to my player account. I asked for support via chat and was told that I would have to wait up to 24 hours to check again. So I waited, and after the deadline I found that the amount still hadn't been credited. I asked for support again and was asked for documents and proof that I had sent by e-mail more than once, with no solution again. So for the last 6 days I've had to deal with the company's disregard for me, and they haven't clarified or resolved the situation. The money is still missing, neither on the website nor in my bank account. I'm asking for mediation in my case. Today I made a small deposit and a successful withdrawal, but the amount of 300.00 was never returned. I would add that the payment operator Just Pagamentos contacted me with proof that everything went smoothly and the transaction was carried out and completed successfully. I demand that the 300.00 be returned to my bank account as soon as possible.

Na data de 19/01/26 realizei um depósito como de costume as 18:09:43 no valor de 300 reais para a Melbet via pix que não foi creditado em minha conta de jogador. Solicitei suporte via chat no qual me informaram que eu teria que aguardar até 24 horas para verificar novamente. Então eu aguardei, passado o prazo verifiquei que o valor ainda não havia sido creditado. Solicitei suporte novamente e me pediram documentos e comprovantes que enviei por e-mail mais de 1 vez, sem solução novamente. Então há 6 dias venho enfrentando o descaso da empresa que não esclarecem nem solucionam a situação. O dinheiro continua desaparecido, nem no site nem retornou a minha conta bancária. Solicito intermediação para meu caso. Hoje realizei depósito de pequeno valor e saque também com sucesso, mas o valor de 300,00 nunca foi devolvido. Acrescento que a operadora de pagamentos Just Pagamentos entrou em contato comigo mostrando comprovante que da parte da operadora tudo aconteceu normalmente e a transação foi realizada e concluída com sucesso. Eu exijo que o valor de 300,00 seja devolvido a minha conta bancária o mais breve.

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Dear Jessybz,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Jessybz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru