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Hello, I made a payment by Visa card. The amount was debited from my account, but the service/balance was not credited and the transaction was not completed correctly.

I would like to know if the transaction is definitively debited, pending, or if it will be automatically cancelled and refunded.

If the transaction is definitively debited, I wish to open a claim regarding this transaction and obtain the transaction reference number.

I can provide the date, amount, and screenshots of the transaction.

Bonjour, j’ai effectué un paiement par carte Visa. Le montant a été débité de mon compte, mais le service/le solde n’a pas été crédité et la transaction n’a pas été finalisée correctement.

Je voudrais savoir si la transaction est débitée définitivement, en attente ou si elle sera automatiquement annulée et remboursée.

Si la transaction est définitivement débitée, je souhaite ouvrir une réclamation concernant cette opération et obtenir le numéro de référence de la transaction.

Je peux fournir la date, le montant et les captures d’écran de la transaction.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila