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Good morning, I sent a withdrawal request for €130 on May 29, 2026, but it still hasn't been processed.

I have tried to contact support via chat several times but they don't respond to messages.

I attach the screenshots

Buongiorno, ho inviato la richiesta di prelievo di euro 130 il giorno 29 maggio 2026 ma ancora non mi è stato effettuato.

Ho provato diverse volte a contattare l’assistenza via chat ma non rispondono ai messaggi.

Allego gli screenshot

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Dear maxthefox,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas