MostBet Casino - Spillerens indbetaling er forsinket.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any previous deposits using TRX before?
• Did you make sure that the amount you deposited is above the minimum allowed limit for cryptocurrency deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I paid several times and it is well over the minimum value 2X! But I also sent the screenshot of everything, it is still in progress and the money is already with Mostbet. And all they write is that their financial department is working on it!

Igen fizettem többször is és bőven meghaladja a minimum értékét 2 X is! De küldtem a képernyőképet is mindenről még mindig folyamatban van pedig a pénz már a mostbetnel van. És csak annyit írnak a pénzügyi osztályuk dolgoznak rajta!

Please forward me the communication between you and the casino customer support regarding the status of your uncredited deposit at veronika.f@casino.guru. Thank you for your cooperation.

Dear Sosemnyerek1997

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sosemnyerek1997,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from MostBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear MostBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the deposit.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.