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A deposit was made, but the money has not arrived in my account. I wrote to tech support and sent a video and screenshot, but they still can't solve the problem. The request was submitted on August 20, 2026.

Был сделан депозит, но деньги не поступили на мой акаунт я написал в тех поддержку отправил видео и скришот а проблему до сих пор не могут решить, обращение было подано 20.08. 2026

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Dear Elchin777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.