Mr Bet Casino - Spillerens udbetaling af €12.000 er forsinket.

I am submitting this complaint regarding an outstanding withdrawal of €12,000 from Mr.Bet.

I requested a withdrawal of €12,000 via bank transfer. Mr.Bet has repeatedly confirmed in writing that the withdrawal request was successfully created and that it is currently pending/being processed by their responsible financial department.

My account is active and I have not been informed that any additional documents or verification steps are required from my side.

I have contacted Mr.Bet several times by email and live chat regarding the withdrawal. The explanation has consistently been that they are experiencing a high volume of withdrawal requests and that withdrawals are processed manually in the order they are received. However, despite my repeated requests, Mr.Bet has not provided me with a concrete processing date or payment date.

I also sent a formal complaint to Mr.Bet and gave them a reasonable deadline to provide a concrete resolution. Their response again confirmed that my €12,000 withdrawal is being processed, but they still could not provide any timeframe for completion.

I also specifically asked Mr.Bet to provide me with information about the independent dispute resolution process available to me. Initially, the support representatives did not provide the requested information and instead referred me to the general licensing information on their website. After further communication, Mr.Bet eventually explicitly advised me to submit my complaint to Casino.Guru as an independent dispute resolution center.

I have therefore exhausted the available communication channels with Mr.Bet and have repeatedly attempted to resolve the matter directly with the casino.

I am not disputing any individual transaction or requesting compensation. I simply want the €12,000 withdrawal that has already been requested and confirmed by Mr.Bet to be completed and paid to my bank account.

I can provide all relevant evidence, including:

- confirmation of the €12,000 withdrawal request;

- emails from Mr.Bet confirming the withdrawal and its pending/processing status;

- my correspondence with Mr.Bet;

- live chat transcripts/screenshots;

- my formal complaint and Mr.Bet's response;

- and the latest message in which Mr.Bet explicitly referred me to Casino.Guru.

I respectfully ask Casino.Guru to review the case and assist in obtaining the full payment of my outstanding €12,000 withdrawal.

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Dear Fanti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you previously passed the KYC verification in this casino?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila