Mr Bet Casino - Spillerens udbetalingsproces er forsinket på grund af verifikationsproblemer.

Dear All:

I'm writing this because they continually deny verification for the payment process, in a rather dubious manner. I've followed all their instructions and reported every problem, which usually results in the documentation being denied within a minute of uploading. I explained that this was questionable behavior, as the rejection was immediate. They responded that it was common, and they kept delaying the transaction because, according to them, the documentation wasn't of high quality.

I went to the investigative police and showed the documentation to get an objective opinion from experts about what was wrong and to try another casino using the same verification papers, which were accepted without any problems.

I need your help because the process itself has clearly been exhausting. Day after day, I upload documentation and it is rejected without further details by experts, leaving me in doubt as to whether someone in cybersecurity tells me there is no impediment.

I'm asking for your help in getting them to accept the paperwork via email. I've sent the evidence there, and they don't want to accept it, according to them for security reasons. This leaves me feeling like I'm the victim of an alleged scam.

Estimados:

Junto con saludar escribo porque de forma bastante dudosa niegan continuamente la verificación para realizar el proceso de pago. he seguido todas sus instrucciones, notificado cada problema que usualmente es que al momento de subir la documentación esta sale denegada sin haber pasado un minuto. les explique que eso era una conducta cuestionable pues el rechazo era inmediato a lo que respondían que era habitual cosa que cada vez retrasan la operación porque según ellos la documentación no era de calidad.

Acudí a policía de investigaciones y mostré la la documentación para obtener una opinión objetiva de expertos que que había de malo y que probáramos en otro casino ocupando los mismos papeles de verificación siendo estos aceptados sin inconvenientes.

Necesito su ayuda pues a todas luces el proceso en si ha sido desgastante donde día a día subo la documentación y la rechazan sin mayores detalles por expertos que dejan bastante a la duda si alguien de ciberseguridad me dice que no hay impedimento.

Solicito su ayuda para que acepten los papeles por correo electrónico pues les he enviado ahí las pruebas y no las quieren recibir según ellos por seguridad. Dejando la sensación que seré victima de una presunta estafa.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please note the notification you received that the documents belonging to you were submitted when verifying another player's account in the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you registered previous account in the online casino? When was it?
• Have you contacted casino support and asked for assistance regarding the issue? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear chicabellota0077,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru