MrPacho Casino - Spillerens bonusgevinster bliver konfiskeret.

I won over €600 with bonus money. While playing further, in order to reach the wagering goal, the game tilted and I had to refresh the page. After this, the balance of €241 was completely lost. Customer support insists that I cancelled the bonus. I did not cancel the bonus in question, the host says that it has just expired. They refuse to meet my needs or replace the balance.

Voitin bonusrahall yli 600€. Pelatessa eteenpäin, jotta saan wager tavoitteen täyteen peli tilttasi ja jouduin päivittämään sivun. Tämän jälkeen saldo 241€ hävisi kokonaan. Asiakastuessa väittävät kivenkovaa, että peruin bonuksen. En perunut kyseistä bonusta, hostoriassa lukee, että se on vain erääntynyt. Eivät suostu tulemaan vastaan tai korvaamaan saldoa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What prompted you to refresh the game? Was there a specific technical issue you encountered?
• Was the bonus activated using your own deposit, or was it part of a promotional offer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila