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I wanted to make a withdrawal because last month I was able to withdraw without any problems, but my withdrawal was rejected because it's been too long since I last made a deposit. This is impossible, since less than a month ago I deposited and withdrew everything without issue, and now they're asking me to deposit the same amount I have to withdraw. This sounds very fraudulent, as I'm not the only person this casino is doing this to.

Quise hacer un retiro ya que el mes pasado pude retirar muy bien y me rechazaron mi retiro que porque tengo ya tiempo muy prolongado sin hacer depósitos cuando eso es imposible ya que hace menos de un mes deposite y retire todo muy bien y ahora me piden que deposite la misma cantidad que tengo para retirar esto ya suena muy fraudulento ya que no soy la única persona a la que el casino le está haciendo esto

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Dear Gilberto1321, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Additionally, could you please attach a link to the casino in question?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila

This casino is

Este casino es

Dear Gilberto1321,

Thank you very much for your reply.

We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you completed the KYC verification successfully?

Could you please advise on your transaction history in MXWin Casino?

Looking forward to hearing from you.

Best regards,

Attila

I have completed the KYC verification

Si he acompletado la verificación de KYC

Thank you for your response. Could you please advise on your transaction history in MXWin Casino?

Dear Gilberto1321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru