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I have applied for a withdrawal of 2x 500€ and I still have not been paid or receive a response, the same candy and the same messages in the chat!!! We have been closed for weeks and we are still waiting!! I need your help (the account does not need verification, although I have sent them the details for verification from the first day)

Έχω κάνει αίτηση για ανάληψη 2χ 500€ ακόμα να πληρωθώ η να πάρω απάντηση συνέχεια την ίδια καραμέλα και τα ίδια μυνήματα στο τσατ !!! Έχουμε κλείσει βδομάδες και ακόμα περιμένουμε !!Θέλω την βοήθεια σας (ο λογαριασμός δεν χρειάζεται επαλήθευση,αν και τους τα έχω στείλει από την πρώτη μέρα τα στοιχεία για να γίνει επαλήθευση)

Dear sotiriskarasas21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw these winnings?
• Could you please share with me your communication with the casino discussing the delay of your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I just received the 500+500 and only 350 are pending from this casino and another 400 from legiano casino

Μόλις παρέλαβα τα 500+500 και εκκρεμούν αλλά 350 από το συγκεκριμένο καζίνο και άλλα 400 από το legiano casino

Dear sotiriskarasas21,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. I'll update the disputed amount based on your clarification of events to 1300€ total.

Please keep me informed about any further developments.

Dear sotiriskarasas21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru