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Hi, I tried to deposit money into two accounts today, but the money hasn't been credited to either account even though the transfer was initiated over an hour ago.

moin ich habe heute auf 2 accounts geld einzahlen wollen allerdings werden bei beiden accounts das geld nicht aufgeladen obwohl die überweisung schon seit über ner stunde abgegangen ist

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which 2 accounts you are referring to?
• Have you made any previous successful deposits in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas