Opabet Casino - Spillerens konto er lukket uden forklaring.

A few months ago i got an email with a promotion in this casino so ive decided to try it out. The bonuses were nice so i kept playing here and even made a few withdrawls of 200€ max. As i was enjoying the casino, i have invited some of my work friends who also play to join the casino. Everything was good until i won 830€ and placed a withdrawal of this value. My account was blocked saying i was being investigated for multiple accounts and there might be some bonus abuse. I have never abused any bonus or played with another account but mine. Its obvious that people use the same company wifi to play. Its 2026, there’s wifi everywhere. Well ive tried to contact the casino multiple times, showing i was available to send any documents as proof, mine or my friend’s but 3 weeks later i still got no answer from them. I see its another scam casino that does anything not to pay people’s money. While you deposit and deposit giving them money its all ok, but when you try to get anything from the casino they do stuff like this. They dont even give you the chance to make your case because they know they dont have any truth in what they re saying. I advise everybody to seek for another place to play. Dont waste your money here. 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there a possibility that you and your colleagues played from the same IP address? If so, is there a chance that you have played from a shared device?

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Good morning

My colleagues and I use the company wifi to play games. Once I ran out of battery on my

cell phone and used a friend's device that he might have already used to play. But on this occasion, there was no deposit or withdrawal or abuse of any kind of bonus. I didn't even play. I just logged in to see what my balance was. I usually play slots. Yes, I did the kyc check and yes, the winnings came from a deposit bonus but I had already completed the wagering requirements and was already playing with real money. Once again I say, I am available to send any documents as proof.

Bom dia

Eu e os meus colegas utilizamos o wifi da empresa para jogar. Houve uma vez que fiquei sem bateria no

meu telemóvel e utilizei um dispositivo de um amigo que possivelmente ele já teria usado para jogar. Mas nesta vez, não houve qualquer deposito ou levantamento ou abuso de qualquer tipo de bonus. Nem sequer cheguei a jogar. Apenas fiz login para ver o saldo que tinha. Normalmente jogo slots. Sim já fiz a verificação kyc e sim, os ganhos foram provenientes de um bonus de deposito mas já tinha completado os requisitos de aposta e já estava a jogar com dinheiro real. Mais uma vez digo, estou disponível para enviar quaisquer documentos como prova.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

All i have is what i have sent through email. No answer tho. I have contacted them through chat 3 times too.

Thank you for your response. Could you please forward the email containing the casino's allegations as well?

Thank you in advance for your reply.

Sure. There you go. After this email they never answered me again

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear jesuschrysler1,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Opabet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Opabet Casino representative to join this conversation and participate in resolving this complaint.

Dear Opabet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Igor,

Thank you for providing us with the opportunity to present our position regarding this matter.

Following a thorough review, we have determined that the user in question operates multiple accounts, with seven (7) additional accounts identified originating from Portugal. These multi-accounts are further linked to a broader network of accounts engaged in bonus abuse on tha casino, No Deposit Bonuses and value betting on sports markets.

Specifically, the account jesuschrysler1 has received in total the amount of €857.15 in bonus rewards, against deposits of only €297.00. The account has also processed withdrawals amounting to €350.00, placing it in a net profitable position.

In accordance with our Terms and Conditions, we would like to draw your attention to the following clause:

"31.1. Our casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, in cases where the employed strategy can actually provide a player with an unfair advantage strategies that, give the player an unfair advantage, we reserve the right to revoke the entitlement of such a player to the promotion. Should Opabet become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing withdrawal of the said bonus, then we will enforce the below-mentioned actions and will enforce immediate exclusion from this and future promotions. For the sake of absolute clarity, we have individually identified named practices that we find abusive in relation to awarded bonuses:

31.2. We reserve the right to revoke and/or cancel any bonuses and winnings that we regard may have been redeemed by misuse of the system. Abusing player accounts may be terminated immediately.

31.7. If a player abuses bonus rewards, Opabet reserves the right to apply the following measures to a player: remove or cancel all the bonus rewards and bonus winnings on the account; immediately block a player's account. The Company has the right to make a final decision in regards to withdrawing player's funds."

Should you require any additional documentation to support our position, we are prepared to furnish supplementary evidence, including screenshots of all associated multi-accounts, IP addresses, email records of all other multi-accounts and also their connected multi-accounts, and any other relevant information.

Please do not hesitate to contact us should you have any further questions.

Kind regards

Hello.

Here we can see they are clearly lying.

The other day they told me i was related to 5 other accounts, now it’s 7… I thought they were speaking of my 4 friends I brought to the casino but now i see they are just making things up or i don’t know what accounts they are analyzing but i never made another account but my own an i never abused any bonus. A network? Really? The amount of bonuses i had are justified by the bonuses they give every day. "Deposit 20€ get 100 free spins every day" plus i had a problem in my account in which i had almost 500€ in bonus money in my account and the bonus disappeared and later the support credited the bonus again( theres a complaint about that here which i closed because they credited me the bonus) maybe the 850€ they are speaking of come from their lack of communication with their own people. On top of all of this, opabet, i never made single sports bet in my life…

You are clearly making things up not to pay me my money fairly won.

Be aware that i won’t ever let this go. Fraudulent casinos must be exposed

Opabet, check with your colleagues, they credited almost 500€ in bonus manually because of the bug. Plus, with only a 20€ deposit in your site we can get 10€ bonus plus 100 free spins at 0.2€ bet. How can we not have high bonus amounts? What necessity could i possibly have to make multiple accounts if my own had bonuses every single day?? What is the logic of making multiple accounts if we can only validate 1 and therefore only be able to withdraw funds from 1??

Dear Opabet Casino,

Thank you for joining this complaint and for your initial response.

Please forward any and all relevant evidence to igor.p@casino.guru.