Pistolo Casino - Spillerens udbetaling er forsinket uden fremskridt.

Hello, I made a withdrawal from PLAY ID on April 28, 2026, and I'm at a loss. It's now June 9, 2026, and nothing has happened since April 28th.

I have three pending withdrawals of €500 each, and other money in my account that I can't withdraw because you can only process a maximum of three withdrawals at a time. The pending withdrawals aren't progressing at all... NOTHING. I've already had to complete KYC twice, and it hasn't been processed yet. I really don't know what to do. Please give me some advice or anything. I have no idea how to proceed. The chat support is completely useless... email is also terrible... so the support is truly a 0/10...

I hope you can help me somehow... Thank you.

Hallo, ich habe am 28.04.2026 eine Auszahlung von PLAY ID getätigt und weiß mir nicht mehr weiter zu helfen. Wir haben nun den 9.6.2026 und es ist nichts passiert seit dem 28.04.

Ich habe 3 ausstehende Auszahlungen von 500€ und weiteres Geld auf meinem Account was ich aber nicht auszahlen kann da man maximal nur 3 Auszahlungen gleichzeitig machen kann. Die anlaufenden Auszahlungen machen aber kein Fortschritt.. NIX. Ich musste schon 2 mal KYC machen und bis jetzt wurde es nicht ausgewertet. Ich weiß echt nicht was ich tun soll. Geben sie mir bitte Tipps oder irgendwas. Ich habe keine Ahnung wie ich jetzt vorgehen soll. Der Chat ist auch 0.0 hilfsbereit.. email ist auch Müll.. also Support tesvhnisvh wirklich 0/10…

ich hoffe sie können mir irgendwie helfen.. Danke.

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Dear neu01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawals?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear neu01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have had a few sucsseccfull transactions. My problem is not with pistols it’s with play id. .. they just don’t withdrawal my money.

no bonus

Dear neu01,

Could you please clarify whether your complaint is against the casino or a third-party payment processor (Play ID)?

Best regards,

Attila

Dear neu01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's about PlayID... I also have a problem with Pistolo, but PlayID is more important first.

Es geht um playid… mit Pistolo hab ich auch ein Problem aber wichtiger ist erstmal play id.

Thank you for the clarification.

Please note that we are unable to handle complaints against third-party payment providers, as our Complaint Resolution Center focuses on disputes between players and online casinos.

Since you have confirmed that your complaint concerns PlayID rather than the casino itself, we are unfortunately unable to investigate this matter or mediate the dispute.

We recommend contacting PlayID directly to pursue the issue further. As a result, I am forced to reject this complaint.

Best regards,

Attila