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I invested over CZK 5,000 on playamo

Then I asked for a selection of 5000.- 1000.- 4000.- and I suspect that 9600.- and some change. I wrote to them 24/7 support to see if the money would arrive because I read a negative review at their casino. Some guy wrote off that my details were approved and the money was on its way to me.

Today I wanted to look at the site, but it shows me that it is blocked by the Ministry of Finance ... Can you please help me with a refund?

If they return at least the amount I deposited, I will be satisfied. If necessary, I will hand it over to the Czech police and lawyers

Vložila jsem na playamo přes 5000.- Kč

Poté jsem zažádala o výběr 5000.- 1000.- 4000.- a tuším že 9600.- a nějaké drobné. Psala jsem jim na podporu 24/7, zda mi peníze dorazí protože jsem na jejich casino četla negativní recenzi. Nějakej chlap odepsal, že moje údaje jsou schválené a peníze už na cestě ke mě.

Dnes jsem se chtěla podívat na stránku, ale ukazuje mi to, že je zablokovaná ministerstvem financí... Můžete mi prosím pomoct k vrácení peněz?

Když mi vrátí alespoň částku co jsem vložila budu spokojená. Popřípadě to předám policii ČR a právníkům

Dear Eliska,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. I have tried to access the casino website with Czech VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The first part of the money came yesterday, I have to send 9600.- and everything will be fine

Včera přišla první část peněz, zbývá aby mi poslali 9600.- a vše bude v pořádku

It was probably an outage or something, I don't know.

Nejspíše to byl výpadek či co, nevím.

Thank you very much, Eliska, for the update. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you too.

Já taktéž děkuji.

Hello, I just got the rest of the money. So in the end everything is fine. Thank you

Dobrý den, právě mi dorazil i zbytek peněz. Takže nakonec vše v pořádku. Děkuji

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Eliska, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru