PlayAmo Casino - Spiller advarer om udnyttelse og overtrædelser af GDPR på casino.

Complaint about PlayAmo – Beware of targeted exploitation of gambling addiction and data protection violations

I played at PlayAmo for an extended period of time and tried to have my account blocked several times – I requested a total of three times. Instead of a block, however, I was actively enticed to continue playing with bonus offers and free spins.

My conspicuous gaming behavior was not questioned, but rather deliberately exploited. The platform didn't react preventively, but instead encouraged my risky behavior with targeted bait offers – despite my documented indications of loss of control.

Additionally, my account was never properly verified, despite submitting all requested documents multiple times. To date, I have yet to receive a full confirmation or rejection—which suggests a deliberate lack of transparency.

Particularly serious: My data disclosure pursuant to Art. 15 GDPR was either not provided at all, or was provided incompletely or incorrectly on multiple occasions, despite repeated requests. I have demonstrably tried repeatedly to work toward a factual and out-of-court solution – PlayAmo has not responded.

The case is now before the relevant data protection and gambling regulatory authorities. In my view, this casino's conduct allows only one conclusion:

Players with problematic gaming behavior are deliberately manipulated, data is concealed, and responsibility is systematically avoided.

I strongly advise everyone to be cautious with this provider.

Complaint about PlayAmo – Warning about exploitation of gambling addiction and GDPR violations

I have played on PlayAmo for an extended period and attempted to self-exclude my account three times. Each time, instead of honoring my request, I was offered bonus promotions and free spins to continue gambling.

My clearly problematic gambling behavior was not addressed – on the contrary, it was actively exploited. The platform failed to take any responsible action and instead encouraged excessive play through targeted incentives.

Furthermore, my account was never properly verified, despite submitting all required documents multiple times. To this day, no clear confirmation or rejection has been provided, which suggests intentional lack of transparency.

Most concerning of all: my data subject access requests under Article 15 GDPR were either ignored entirely or responded to with incomplete and misleading information – despite several follow-ups. I repeatedly tried to resolve the issue amicably and out of court, but PlayAmo never responded appropriately.

The matter is now being handled by data protection and gambling supervisory authorities. In my view, PlayAmo is deliberately manipulating users who show clear signs of addiction, concealing data, and evading responsibility through systematic tactics.

I strongly advise everyone to be extremely cautious with this operator.

Beschwerde zu PlayAmo – Vorsicht vor gezielter Ausnutzung von Spielsucht und Datenschutzverstößen

Ich habe über einen längeren Zeitraum bei PlayAmo gespielt und mehrfach versucht, mein Konto sperren zu lassen – insgesamt dreimal habe ich einen Sperrwunsch geäußert. Statt einer Sperre wurde ich jedoch jedes Mal mit Bonusangeboten und Freispielen zum Weiterspielen aktiv verleitet.

Mein auffälliges Spielverhalten wurde nicht hinterfragt, sondern offensichtlich gezielt ausgenutzt. Die Plattform reagierte nicht präventiv, sondern förderte mein riskantes Verhalten durch gezielte Lockangebote – trotz meiner dokumentierten Hinweise auf Kontrollverlust.

Zusätzlich wurde mein Konto nie ordnungsgemäß verifiziert, obwohl ich mehrfach alle angeforderten Dokumente eingesendet habe. Bis heute fehlt eine vollständige Bestätigung oder Ablehnung – was auf eine bewusste Intransparenz hindeutet.

Besonders gravierend: Meine Datenauskunft nach Art. 15 DSGVO wurde entweder gar nicht oder mehrfach unvollständig bzw. falsch übermittelt, trotz wiederholter Aufforderung. Ich habe nachweislich immer wieder versucht, auf eine sachliche und außergerichtliche Lösung hinzuarbeiten – PlayAmo hat darauf nicht reagiert.

Der Fall liegt nun bereits bei den zuständigen Datenschutz- und Glücksspielaufsichtsbehörden. Die Vorgehensweise dieses Casinos lässt aus meiner Sicht nur einen Schluss zu:

Spieler mit problematischem Spielverhalten werden gezielt manipuliert, Daten werden verschleiert, Verantwortung wird systematisch umgangen.

Ich rate jedem dringend zur Vorsicht bei diesem Anbieter.

Complaint about PlayAmo – Warning about exploitation of gambling addiction and GDPR violations

I have played on PlayAmo for an extended period and attempted to self-exclude my account three times. Each time, instead of honoring my request, I was offered bonus promotions and free spins to continue gambling.

My clearly problematic gambling behavior was not addressed – on the contrary, it was actively exploited. The platform failed to take any responsible action and instead encouraged excessive play through targeted incentives.

Furthermore, my account was never properly verified, despite submitting all required documents multiple times. To this day, no clear confirmation or rejection has been provided, which suggests intentional lack of transparency.

Most concerning of all: my data subject access requests under Article 15 GDPR were either ignored entirely or responded to with incomplete and misleading information – despite several follow-ups. I repeatedly tried to resolve the issue amicably and out of court, but PlayAmo never responded appropriately.

The matter is now being handled by data protection and gambling supervisory authorities. In my view, PlayAmo is deliberately manipulating users who show clear signs of addiction, concealing data, and evading responsibility through systematic tactics.

I strongly advise everyone to be extremely cautious with this operator.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayAmo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests and the casino's responses with me? Please share the information to my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request? What did the casino reply?

If your account is still accessible to you, I would recommend that you send another self-exclusion request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings PlayAmo Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear BeCareful,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru