Playdoit Casino - Spillerens konto er indefrossen.

My account was frozen, including my funds, for no reason, even though my account was already verified.

Mi cuenta fue congelada con mis fondos incluidos sin motivo alguno ya que mi cuenta ya estaba verificada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They were just slot machine games.

I accumulated my winnings with the welcome bonus and had already met the wagering requirements, so my balance was released.

Fueron solamente juegos tragamonedas.

Acumule mis ganancias con el bono de bienvenida y ya había cumplido con los requisitos de apuesta mi saldo ya estaba liberado

Dear Player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your response. Is there any possibility that you have opened multiple accounts at Playdoit Casino? Have you used any VPN or IP-masking software to alter your real location while accessing the casino website? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino?

Thank you in advance for your reply.

Dear Anaid3366,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, nothing like that. In fact, I live alone, so I don't think anyone else has created another casino account with the same IP address as me. Actually, no one in my family has a casino account. But now that I think about it, about two years ago I did create a Playdoit casino account, but when I lost my phone, I also lost access to that account. That account wasn't verified, and about a month ago I created my current account, the one that got blocked.

No, nada de eso, de echo yo vivo sola así que no creo que alguien más haya echo otra cuenta del casino con la misma dirección IP que la mía, de echo nadie de mi familia tiene cuenta del casino, pero ahora que recuerdo hace como dos años ya había yo echo una cuenta del casino playdoit pero como perdí mi celular también perdí el acceso a esa cuenta entonces pero esa cuenta no estaba verificada y hace como un mes aproximadamente hice mi cuenta actual la que me bloquearon

Thank you for your response. Could you please advise if you have actively participated in gameplay on your previous account? Additionally, have you made any deposits or claimed any bonuses?

I look forward to your reply.

I don't have any of that because I didn't make any deposits or withdrawals on that account. It wasn't verified; I only entered my information but never uploaded any documents. With my previous account, I didn't claim any bonuses; I only claimed the welcome bonus with my current account, the one that was blocked.

No tengo nada de eso por qué en esa cuenta no hice ni depósitos ni tampoco retiros esa cuenta no estaba verificada solamente ingresé mis datos pero nunca subí ningún documento, con mi cuenta anterior no reclame ningún bono solamente reclame el bono de bienvenida con mi cuenta actual la que me bloquearon

Thank you for your reply.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Playdoit Casino to ignore us completely in our attempts to mediate any kind of issue. Please see all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Playdoit Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.