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Hello good evening i won about 2300€ at playio casino, i go to request the withdrawal they cancel me themselves, i send email, i talk to customer support and nothing

Olá boa noite ganhei cerca de 2300€ no casino playio, vou solicitar o levantamento eles próprios me cancelam , mando email , falo com o suporte ao cliente e nada

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayiO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously withdrawn winnings from this casino?
• Is your player's account verified?
• Did you achieve your current balance with the help of a bonus?
• Has the casino offered any alternative payment methods for you to use?
• When was the last time you were in contact with casino support regarding the issue?
• When did your chat with Teejay (live chat agent) take place?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've never withdrawn any money from my email account but my wife has, I've already sent my documentation over 2 months ago so I believe it's been validated, the money I earned was through a deposit and not a bonus, I speak to customer service almost every day and there's no response, and also by email.

Não nunca saquei nenhum ganho da minha contaemail mas minha esposa já sacou , eu já mandei a mais de 2 meses a minha documentação então acredito que esteja validada, o dinheiro que ganhei foi através de depósito e não de bónus ,falo quase todos os dias é sem resposta com o serviço ao cliente e também por email

Thanks for the explanation.

To avoid any misunderstanding, please allow me to ask you a few additional questions.

• Do I understand correctly that your wife has an active account in the same casino?
• Is your account currently accessible to you? Can you log in?

Looking forward to your reply.

Dear Chrys91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru