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2 more days the deposit says pending and the amount is not credited to my account

2 μέρες ακόμα η κατάθεση λέει εκκρεμεί και δεν πιστώνεται το ποσό στο λογαριασμό μου

Dear Mpetsastnt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Mpetsastnt,

If you have the payment confirmation, be sure to forward it to the casino as soon as possible so they can try to locate the lost funds.

Keep in mind that it might take up to a month to credited them to your account.

Additionally, please forward the communication between you and the casino (once you have forwarded them the payment confirmation) to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

Dear Mpetsastnt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.