The player's refund did not arrive and he is ignored by the casino. The complaint was closed as the player stopped responding. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Spillerens refusion ankom ikke, og han ignoreres af kasinoet. Klagen blev lukket, da spilleren holdt op med at svare. Klagen er blevet lukket som 'uløst', fordi kasinoet undlod at svare og samarbejde om at løse klagen. Der var ingen fremskridt selv to uger efter, at kasinoet blev underrettet om spillerens klage.