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Hello, I already won and withdrew my winnings, that worked. My account is new and was quickly verified. The second withdrawal was cancelled without any explanation. It was cancelled twice. The casino didn't respond to my email.

Hallo ich habe bereits gewonnen und auszahlen lassen das hat geklappt mein konto ist neu und war schnell verifiziert die 2 auszahlung wurde storniert ohne angaben von gründen 2 x storniert. Vom casino gab es nach meiner email keine antwort

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings related to your second withdrawal request?
• Did you accumulate these winnings with or without a bonus?
• Did you select the same payment method for your second withdrawal request as the one you successfully used for your previous withdrawal?
• Have you contacted the casino customer support through live chat as well to ask for the reason why your withdrawal request was cancelled? If so, what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika