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It's been 10 days my deposit still lost somewhere with them i shared every detail regarding my deposit

Bank statement + transaction screenshot +bank email regarding my complaint

Bank confirmed me with transaction ID that funds successfully transferred to beneficiary but no one doing anything help me out

Dear kuldeepkhatri0072,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Everything is provided to them.even from my bank.i have received email that payment is successful which i shared with them but they are not doing anythng sersly worst experience hopefully money is lost with saphirebet pathetic platform

I fully understand your frustration, kuldeepkhatri0072. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

My Bank emailed me regarding that same transaction that its been successfully completed and beneficiary bank too confirmed the same that its successful but now they dnt even giving any kind of answer

For how.long I have to wait ? This is for sapphirebet as I have shared each and every minor detail regarding my deposit transaction but just receive same reply that specialist are working specialist are working and still NOTHING seriously pathetic service provider sapphirebet is m literally stuck with u guys atleast have courage and reply me.that I won't gt my deposit money never so I can understand how low u guys can get and I wll forget about u guys

Thanks for you patience

If there’s no development by 22/2/2025, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

As u say sir but they are not taking anythng professionally hope will gt my funds bfre 22/2/25

Dear kuldeepkhatri0072

Has your deposited amount been credited to your player's balance or returned to your bank account yet?

Please let me know.

Nothing received

Not in playing ID or in my account back

Shared my bank email nothing yet

Even u guys can't help.me.out

Thank you very much, kuldeepkhatri0072, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kuldeepkhatri0072,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite SapphireBet Casino representative to join this conversation.

Dear SapphireBet Casino, could you please provide more information about this case?

Looking forward to your reply.

Plz check what my bank has to.say about this

Dear kuldeepkhatri0072,

thank you for the message. Let's now await casino's reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello dear kuldeepkhatri0072!

Thank you for your request.

Your request is is being processed. We have sent a request for information from the payment system, but are still waiting for their response.

We apologize for the long wait.

We will definitely try to resolve your issue.

This is second time now again they didn't add my deposit now you guys can see they are cheaters and fraud and why u guys not approving my problem please I trust u guys will help me out

Dear kuldeepkhatri0072,

thank you for the update.

Dear SapphireBet Casino,

could you please provide an update on the status of the funds?

Hello kuldeepkhatri0072,

Unfortunately, the screenshots we received from you have different dates. Therefore, we requested a statement of funds on the account to make sure that the amount has not really been returned to the player, since a screenshot with a letter is not a confirmation, since it is not an official document. We also sent a request to the bank directly for confirmation in parallel, and are waiting for their response.

I guess u guys didn't read properly those are two different transaction ok no problem I wll send u my bank statement for 3000/- rs transaction confirmation and even my bank email.id I received about that particular transaction

This is 7th time i am sending you my bank statement for 3000/- and for 1899/- both now please this time.come.up.with some genuine lie as u always do sapphirebet

Dear kuldeepkhatri0072,

thank you for the update.

Dear SapphireBet Casino,

have you received the requested documents? Are there any updates?

Katarina mam I have send u my bank statement as well for 2 transaction one for 3000/- and one fr 1899/- with every detail about date/ time and transaction reference number please u too check and then talk to these lairs

Dear kuldeepkhatri0072,

I have received your email. Let's now await casino's response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, kuldeepkhatri0072!

The support service has informed me that you have been asked three times for a bank statement on the movement of funds in your account from February 1 to the present. But the document has not yet been received. This statement is necessary to confirm the fact that funds have not been credited to your balance. Please request this document from the bank and send it to the email address you use to communicate with the support service manager.

I have shared my details 10 times

Again n again u guys making excuses nothing else and m sharing again now ok

Hello kuldeepkhatri0072.

I checked with the support team whether they received the document from you. You were asked to send a document on the movement of funds in the period from February 1 to today. But instead you sent two documents from January 1-Jan-2025 To 31-Jan-2025 and 10-Mar-2025 To 21-Mar-2025.

Please send the document as requested.

Dear SapphireBet Casino,

thank you for your response.

Dear kuldeepkhatri0072,

please forward the requested documents to casino at your earliest convenience.

I have emailed you my statement until 12/2/2025

After that my account was closed by me which is mention their as well now what else do u guys need ??

Dear kuldeepkhatri0072,

Am I correct in understanding that your bank account was closed from February 13, 2025, until March 10? Could you please explain the reasons for such an action?

Finally after 3 months received my funds

Dear kuldeepkhatri0072,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru