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Complaints regarding withdrawal restrictions

Complaint Regarding Withdrawal Restrictions

Hello, I would like to ask for the mediation of experts here.

I recently won a large sum of money at this casino, but

After requesting a withdrawal, I was given a $100 withdrawal restriction within 24 hours.

I have tried to withdraw several times, but at this rate, it will take a very long time to withdraw all my money.

Based on reading the terms and conditions, I don't see any original daily withdrawal limit, and the withdrawal system allows for withdrawals of $5,000 per transaction.

Could you please ask Sirwin Casino to stop this harassment?

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Dear maimai08,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

I have reviewed the Terms and Conditions and found the following relevant information:

In cases where your balance is at least 10 times larger than the total sum of your deposits, withdrawals are limited to €5,000 (or currency equivalent) per month.

In other cases, the maximum withdrawal amount per month is €10,000.

You can withdraw a maximum of 40 times the amount you deposited.

The daily withdrawal limit is $500.

To better understand your situation and assist you effectively, could you please clarify the following:

• When did you make your initial withdrawal request?
• Have you contacted Sirwin Casino’s customer support regarding this issue? If so, what was their response?
• What is the total amount you are trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Petra

When I inquired, I was told it was due to a system update. However, I recall being told that I might be engaging in fraudulent activity when I first inquired about this restriction. I clearly denied any such activity. And today, when I inquired, I was given a false explanation that it was due to system maintenance, which is very frustrating. Is it really true that all users have had a $100 daily limit for over a month now? If not, I want this harassment to stop.

Thank you for your reply and for providing the previous details, maimai08.

• Do you have any documentation or screenshots of your attempts to withdraw?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear maimai08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.