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Good evening, for about 25 days now I've been trying to withdraw 500 euros from SlotPalace. I have properly completed the identification process, but every time I attempt a withdrawal, it gets cancelled after 3 days due to a problem with a provider. Can anyone assist me?

Thank you

Καλησπέρα σας, εδω και ενα 25μερες προσπαθω να κανω αναληψη 500 ευρω στην slotpalace, εχω κανει κανονικα ταυτοποίηση, αλλα καθε φορα μου κανω αναληψη περνανε 3 μερες και μου την ακυρωνουν με τον λογο οτι ηταν πρόβλημα καποιου provider,Μπορει να με βοηθησεις κάποιος;

Ευχαριστώ

Hello pmichas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening Niko,

The account has been identified normally since the beginning of July, the profits came from the first deposit but have been returned normally, and there have been other deposits since then,

The last communication was through chat on 28/07 so I should ask them why they did not reply to the email I have sent here and 2 days with the issue.

Thanks

Καλησπερα Νικο,

Ο λογαριασμος ειναι ταυτοποιημενος κανονικα απο αρχες Ιουλιου , Τα κερδη ηρθαν απο την πρωτη καταθεση αλλα εχουν τζιραριστει κανονικα, και εχουν γινει κιαλλες καταθεσεις απο τοτε,

Η τελευταια επικοινωνια ηταν μεσω chat στις 28/07 ωστε να τους ρωτησω για δεν μου απαντανε στο email που εχω στειλει εδω και 2 μερες με το issue.

Ευχαριστω

Hello pmichas,

Since when exactly is the payment pending (can you please make a screenshot of the pending payment?) and what payment method did you use to withdraw with?

Dear pmichas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, the issue is resolved, thank you very much

Καλησπερα, λυθηκε το θεμα ευχαριστώ πολυ

Dear pmichas,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru