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Good morning, I had previously lost several hundred euros and so I stopped for a few days.

In the meantime I received a bonus of 70 euros with 10x requirements, I wanted to cancel this bonus but then one day when I had time I tried to play some slots and let's call it luck I reached the requirement and I immediately found myself with 700 euros real balance, I withdrew 70 euros but I have been waiting for more than 15 days.

Thank you

Buongiorno , avevo perso in precedenza diverse centinaia di euro e così mi ero fermato qualche giorno .

Nel frattempo ricevo un Bonus di 70 euro con requisiti 10x , volevo annullare questo Bonus ma poi un giorno che avevo tempo provo s giocare in qualche Slot è chiamiamola fortuna raggiungo il requisito è mi trovo immediatamente 700 euro saldo reale , prelevo 70 euro ma sono più di 15 giorni che aspetto .

Grazie

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Dear Giordasalvo,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please give me a date when did you asked for withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Good morning, I had already made some small withdrawals without problems.

I requested the withdrawal on August 18th.

I used a 70 euro bonus offered to me by the casino with a 10x requirement.

I met the requirement so the bonus became real balance.

It doesn't ask me for KYC verification.

Greetings

Buongiorno, avevo già effettuato qualche piccolo prelievo senza problemi .

Ho richiesto il prelievo il 18 agosto.

Ho utilizzato un bonus di 70 euro offertomi dal casinò con requisito di 10x .

Ho raggiunto il requisito quindi il bonus è diventato saldo reale .

Non mi richiede la verifica kyc .

Saluti

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Giordasalvo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla