Snatch Casino - Spillerens gevinster er blevet begrænset.

I won 2400 and they have max cashout at I believe 750 after them canceling my cashout multiple times befor paying now my last 700$ cash out they have blocked me from the siye

Hello msheeler86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been verified for quite awhile as stated I have already recieved a few cashouts.and I am aware of the maximum betting amount when playing with a bonus but when I deposit with them I do not activate any bonuses incase I hit a good spin and want to cash out I easily cancel the unactivated bonuses and proceed with the cash out.ibhavnt spoke with support as I havnt had to but would get lots of cashout "time outs" where it's returned back into my playing account and the I resubmit

I noticed when I click visit casino on your page it's switched site names but I can't seem to login

Hello msheeler86,

Would it be possible to forward the e-mail communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear msheeler86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.