The player from Japan experienced a delayed withdrawal due to a provider check that exceeded the promised 14 days. He also requested a $5,000 bonus reissuance, which had been promised by the VIP manager. However, the bonus had expired, and the casino declined to credit it again. Since this was a goodwill offer and the expiration could not be overridden, the complaint was rejected.
Spilleren fra Japan oplevede en forsinket udbetaling på grund af en udbydercheck, der overskred de lovede 14 dage. Han anmodede også om en genudstedelse af en bonus på $5.000, hvilket var blevet lovet af VIP-manageren. Bonussen var dog udløbet, og casinoet afviste at kreditere den igen. Da dette var et goodwill-tilbud, og udløbet ikke kunne tilsidesættes, blev klagen afvist.