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My account was blocked because I was "multiple accounts".

I don't know why that happened. When I first created the account, I did it on a cell phone I had, but it broke down, and then I logged in again on another phone. After 40 minutes, I got an auto-ban.

Me bloquearon la cuenta según por "multi cuenta"

Nosé porque pasó eso, cuando cree la cuenta por primera vez la ice en un celular que yo tenía,pero se descompuso y en otro celular volví a iniciar sesión en otro teléfono, después de 40 minutos me aparece el auto ban,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila