Spinbara Casino - Spillerens konto er blokeret uden grund.

Good evening casino guru I am contacting you regarding a report to be made to spin ara/dragonia/rtbet as I transferred money via PlayID on their platforms and I was blocked for the classic terms that they always say 9.1 / 9.3 / 9.4 which I have not violated,

I would like to point out that Bassbet had said the same thing but is now collaborating.

I ask Casino Guru to intervene on the matter.

Thanks in advance,

I remain at your disposal

Buonasera casinò guru vi contatto in merito una segnalazione da fare a spin ara/dragonia/rtbet in quanto ho passato dei soldi tramite PlayID nelle loro piattaforme e sono stato bloccato per i classici termini che dicono sempre loro 9.1 / 9.3 / 9.4 che non ho violato ,

Ci tengo a precisare che Bassbet aveva detto la stessa cosa però ora sta collaborando .

Chiedo a casinò guru di intervenire sulla vicenda .

Grazie in anticipo,

Rimango a vostra disposizione

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your account at Bassbet closed citing the same rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I sent you an email with all the details let me know

Ciao ti ho mandato un e-mail con tutti i dettagli fammi sapere

I haven't received a response yet

Non ho ricevuto ancora una risposta

Thanks for your reply.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked? (dates)
• Could you please share a screenshot of the error you received when trying to log in to your player account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

I sent you everything a couple of days ago. Can you give me an answer? Thanks.

Ti ho mandato tutto un paio di giorni fa mi puoi dare una risposta? Grazie

Thanks for your patience.

I went over your emails sent on 23/7 and 3/8; however, some of my questions weren't answered.

Kindly let me know which games you played at Spinbara online casino before you requested a payout. If you didn't play any games after you transferred funds from the other casino, please point it out.

If you activated any bonuses in Spinbara casino, please let me know which ones.

Looking forward to your reply.