Spinorhino Casino - Spillerens selvudelukkede konto er blevet genåbnet gentagne gange.

I have asked the casino to close my account due to addiction. After a long time, they closed it but reopened it and this has happened 3 times and I am still losing money.

εχω ζητήσει απο το καζίνο να κλείσουν τον λογαριασμό μου λόγο εθισμού μετά απο πολύ καιρό μου τον κλείσανε αλλα τον ξανάνοιξαν και αυτο έχει γίνει 3 φορές και εξακολουθώ να χάνω χρήματα

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first requested self-exclusion from this casino? Kindly forward the account closure or self-exclusion request you sent to the casino, along with their response, to veronika.f@casino.guru.
• Could you also clarify when your account was reopened? Did you request the reopening, or was it done automatically?
• Is your account currently accessible, or has it been blocked in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika