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I have been playing in the casino for about 3 months, I have never made any conclusions, the account is fully verified. I made only three bets on sports, the rest of the time I play slots. Managed to win. I ordered the withdrawal of funds, they requested additional documents that I provided. They checked them out and they said everything was fine. But later they said that my account was sent for an additional check for a period of 31 days. I believe that this check is not fair. It's just a way to not pay me money for a month

Играю в казино уже около 3 месяцев, ни разу не делал выводы, аккаунт полностью верифицирован. Делал всего три ставки на спорт, остальное время играю на слотах. Удалось выиграть. Заказал вывод средств , запросили дополнительные документы которые я предоставил. Их проверили и сказали , что все хорошо. Но позже сказали , что мой аккаунт отправлен на дополнительную проверку сроком 31 день. Я считаю, что эта проверка не справедливо. Это просто способ не выплачивать мне деньги в течении месяца

Hello 88sanya88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Strada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear 88sanya88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.