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I'm so sad and at the same time so angry at myself and the casino. I managed to lose 30,000 SEK at this casino yesterday, I know it's terrible I'm blocked at their other casino Elmest casinos and I think that if this hadn't happened I would never have been able to make an account with them. I don't get any response to emails. The funny thing about casinos like that is that there is no limit warning whatsoever either, a Swedish casino you need to fill in limits. I don't think this could have happened but they just tell me that they are a new Elvel Limited. But being able to lose so much is not ok 😞

Är så ledsen och samtidigt så arg på mej själv samt casinot. Jag lyckades spela bort 30000 kr på detta casinot igår, jag vet det är hemskt jag är blockerad på deras andra casinons Elmest casinos och anser att inte detta skulle kunna ha hänt att jag aldrig skulle ha kunnat gjort ett konto hos dom ens. Får inget svar på mejl. Det Luriga med såna casinon är att det är ingen som helst gräns varning heller, ett svenskt casino behöver du fylla i gränser. Jag anser att inte detta skulle kunna ha hänt men dom svarar mej bara att dom är en ny Elvel Limited. Men att kunna spela bort så mycket är inte ok 😞

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Dear player, 

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with TasteVegas Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? What exactly happened? Why were you not supposed to have an account with them? Are you self-excluded from all MGA-licensed casinos?

I will be waiting for your reply patiently. 

Best regards, 

Natalia

Yes I am blocked on their other casinos

Ja jag är blockerad på deras andra casinon

Dear player, could you please specify the exact casino where you requested self-exclusion? Kindly share the link and any supporting proof, such as emails, chat transcripts, or other relevant documentation. Please send these to my email natalia.b@casino.guru. Thank you.

Dear Suss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru