TikiTaka Casino - Spillerens konto er lukket og under gennemgang.

Hello. Please I would like your help. Until a few hours ago I had an account at tikitaka casino. I had made deposits and withdrawals at this company. Until a few hours ago I had no problem. Half an hour ago, I tried to play at this company. I have some profit, 250 euros. This is the balance of my account. But all of a sudden, I could not open any game. I logged out and tried to log in again. I can no longer log in to this casino. There is a note telling me that my account is under review. I connected to the casino's live chat. I asked what was happening with my account. They told me that the casino was closed, unfortunately. They told me in the live chat that my balance would be refunded. Then I emailed the support line and asked them to credit the balance of my account at this company. They told me that they would credit my money soon. Please, what should I do to not lose my money? Thank you. I am waiting for your help.

Γειά σας. Παρακαλώ θα ήθελα την βοήθειά σας. Μέχρι πριν λίγες ώρες είχα λογαριασμό στο tikitaka casino. Σε αυτή την εταιρεία είχα κάνει καταθέσεις και αναλήψεις. Μέχρι πριν λίγες ώρες δεν είχα κανένα πρόβλημα. Πριν μισή ώρα, προσπάθησα να παίξω στην εταιρεία αυτή. Έχω κάποιο κέρδος, 250 ευρώ. Αυτό είναι το υπόλοιπο του λογαριασμού μου. Όμως εντελώς ξαφνικά, δεν μπόρεσα να ανοίξω κανένα παιχνίδι. Έκανα αποσύνδεση και προσπάθησα να συνδεθώ εκ νέου. Δεν μπορώ να συνδεθώ πλέον στο καζίνο αυτό. Υπάρχει μία σημείωση που μου αναφέρει ότι ο λογαριασμός μου είναι υπό εξέταση. Συνδέθηκα με την ζωντανή συνομιλία του καζίνο. Ρώτησα τι συμβαίνει με τον λογαριασμό μου. Μου απάντησαν ότι το καζίνο έκλεισε, δυστυχώς. Μου απάντησαν στη ζωντανή συνομιλία ότι θα μου επιστραφεί το χρηματικό υπόλοιπο. Στη συνέχεια έστειλα email στη γραμμή υποστήριξης και ζήτησα να μου πιστώσουν το υπόλοιπο του λογαριασμού μου στην εταιρία αυτή. Μου απάντησαν ότι θα μου πιστωσουν τα χρήματά μου σύντομα. Παρακαλώ, τι πρέπει να κάνω για να μην χάσω τα χρήματά μου? Σας ευχαριστώ. Περιμένω για την βοήθειά σας

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your communication with casino support regarding the closure of the casino and the return of your funds?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello. Thank you for trying to solve my problem. My account at tikitaka casino remains closed. I asked the company's live chat again to refund my money. They replied that I would have to contact them via email. I sent an email again for a second time, but no one answered me.

Γειά σας. Ευχαριστώ που προσπαθείτε να επιλύσετε το πρόβλημά μου. Ο λογαριασμός μου στο tikitaka casino παραμένει κλειστός. Ζήτησα εκ νέου από το live chat της εταιρείας να μου επιστραφούν τα χρήματά μου. Μου απάντησαν ότι θα πρέπει να επικοινωνήσω μέσω email. Έστειλα και πάλι email για δεύτερη φορά, αλλά δεν μου απάντησε κανείς.

Thanks for your reply.

Could you please share with me your communication with the casino regarding the return of your funds? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hello again and thank you for trying to solve my problem. I sent another email and asked for my money. They asked me for some information (name, email, bank name, city and country of bank, bic, iban. Of course I answered and I have already sent them everything twice.. This time was the second time that they asked from me to send details and informations.

Thanks for your reply.

I apologize for any misunderstanding; however, for us to pursue the complaint further, we would need to review your interaction with support regarding the issues you mentioned so far. Kindly send your recent exchanges to my email at tomas@casino.guru as evidence.

I appreciate your cooperation in the matter.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nino6655,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas